Cancellations And Refunds


GIGABOX CANCELLATIONS AND REFUNDS

 

Cancellations and Refunds

Gigabox reserves the right to cancel, suspend, terminate or otherwise restrict access to the account at any time with or without notice.

Exchange rate fluctuations for international payments are unavoidable. All refunds are processed in U.S. dollars, and will reflect the exchange rate in effect on the date of the refund. Gigabox is not responsible for any change in exchange rates between time of payment and time of refund.

Customers may cancel at any time via a support@gigaboxhosting.com. Gigabox gives you an unconditional 30 day money back guarantee on managed shared hosting, and reseller solutions for any customer who paid the first invoice with a credit card or with Paypal.

Cancellations requested after the initial 30 days for Shared, Reseller and Cloud Business IT accounts will go into effect on the renewal date for that particular hosting package. Unless specifically requested, the account will remain active until the period expires. If the account is eligible, any request for a refund outside of the initial 30 day period will be given on a prorated basis with any previous extended term discount withheld. Refunds are to be determined once the account has been canceled. Payments older than 60 days may require a refund via PayPal or mailed check due to our merchant account policies and procedures.

There are no refunds on dedicated servers, administrative fees, email hosting and install fees for custom software. Refund requests for .com, .net., and .org domain names (made within the 30 day money-back guarantee period) will have the common market value subtracted for those tld's. Any ccTLD's domain name purchases are non-refundable. Please note that domain refunds will only be considered if they were ordered in conjunction with a hosting package. Eligibility of said refunds will be determined at the time of cancellation.

Only first-time accounts are eligible for a refund. For example, if you've had an account with Gigabox before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with Gigabox.

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